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The Cost of My Faith - How a Decision in My Cake Shop Took Me to the Supreme Court (Hardcover): Jack Phillips The Cost of My Faith - How a Decision in My Cake Shop Took Me to the Supreme Court (Hardcover)
Jack Phillips
R676 R562 Discovery Miles 5 620 Save R114 (17%) Ships in 10 - 15 working days
Designing Virtual Learning for Application and Impact - 50 Techniques to Ensure Results (Paperback): Jack Phillips, Patti... Designing Virtual Learning for Application and Impact - 50 Techniques to Ensure Results (Paperback)
Jack Phillips, Patti Phillips, Cindy Huggett, Emma Weber
R1,107 Discovery Miles 11 070 Ships in 10 - 15 working days
Chief Talent Officer - The Evolving Role of the Chief Learning Officer (Paperback, 2nd edition): Tamar Elkeles, Jack Phillips,... Chief Talent Officer - The Evolving Role of the Chief Learning Officer (Paperback, 2nd edition)
Tamar Elkeles, Jack Phillips, Patricia Phillips
R1,575 Discovery Miles 15 750 Ships in 9 - 15 working days

In the face of rapid changes and challenges to the business environment, learning and talent are key to the success of businesses. This is an area in which the Chief Learning Officer (the CLO) is vital and has evolved into a Chief Talent Officer role in organizations. The Chief Talent Officer is now responsible for working to drive value, focusing on issues such as talent, organization design and development, culture, business alignment, managing resources, innovation, technology, utilization, customer service, and ROI. Chief Talent Officer discusses the critical, value-adding role of the next generation CLO, and the strategies that can be used to fulfill this role. With a wealth of perspectives from some of the world's best talent executives, this book illuminates the role from the CLO's perspective. This revised and refreshed edition of the text includes the latest illustrative examples, explanations, and data. The reader is shown the role of the CLO from diverse, multinational points of view, and taken through the varying aspects of business strategy in a range of international environments. This book is a vital tool for managers and students, providing techniques and methods for the training, talent, and HR communities alike. It will help its readers to demonstrate and understand the potential value that can be added to any organization when it is managed and organized well, and equipped with appropriate leadership.

Freedom in Machinery (Paperback, Revised): Jack Phillips Freedom in Machinery (Paperback, Revised)
Jack Phillips
R1,583 Discovery Miles 15 830 Ships in 12 - 17 working days

Does a machine run well by virtue of its accuracies, or its freedoms? This work presents an exciting, diagrammatic display of the hidden geometry of freedom and constraint. It bolsters the imaginative design of robots, but applies across all fields of machinery. The figures and their captions comprise alone a self-standing story, and this connects effectively with the rigorously argued text. The seamless combination of the two volumes (1984, 1990) renders the internal cross-referencing (forward and backward within the volumes) easier to look up. The appearance of this paperback is a clear testament to the work's ongoing readership. The term screw theory occurs throughout. This relates (after Ball) to the book's philosophy; and one might equally mention kinetostatics (after Federhofer). An all-pervading, counter-intuitive fact accordingly presents itself: while, analogously, angular velocity relates to force, linear velocity relates to couple. A direct consequence of Freedom in Machinery is a more recent book by the same author. Specifically titled General Spatial Involute Gearing and published in Germany (2003), it exemplifies the many ways in which Freedom in Machinery clarifies the enigmatic field of spatial mechanism. That field continuously expands with the current, continuous thrust of ordinary engineering practice.

Chief Talent Officer - The Evolving Role of the Chief Learning Officer (Hardcover, 2nd edition): Tamar Elkeles, Jack Phillips,... Chief Talent Officer - The Evolving Role of the Chief Learning Officer (Hardcover, 2nd edition)
Tamar Elkeles, Jack Phillips, Patricia Phillips
R5,357 Discovery Miles 53 570 Ships in 12 - 17 working days

In the face of rapid changes and challenges to the business environment, learning and talent are key to the success of businesses. This is an area in which the Chief Learning Officer (the CLO) is vital and has evolved into a Chief Talent Officer role in organizations. The Chief Talent Officer is now responsible for working to drive value, focusing on issues such as talent, organization design and development, culture, business alignment, managing resources, innovation, technology, utilization, customer service, and ROI. Chief Talent Officer discusses the critical, value-adding role of the next generation CLO, and the strategies that can be used to fulfill this role. With a wealth of perspectives from some of the world's best talent executives, this book illuminates the role from the CLO's perspective. This revised and refreshed edition of the text includes the latest illustrative examples, explanations, and data. The reader is shown the role of the CLO from diverse, multinational points of view, and taken through the varying aspects of business strategy in a range of international environments. This book is a vital tool for managers and students, providing techniques and methods for the training, talent, and HR communities alike. It will help its readers to demonstrate and understand the potential value that can be added to any organization when it is managed and organized well, and equipped with appropriate leadership.

Making Change Work - How to Create Behavioural Change in Organizations to Drive Impact and ROI (Paperback): Emma Weber,... Making Change Work - How to Create Behavioural Change in Organizations to Drive Impact and ROI (Paperback)
Emma Weber, Patricia Pulliam Phillips, Jack Phillips
R1,012 Discovery Miles 10 120 Ships in 12 - 17 working days

Underpinned by decades of research and application, Making Change Work shows that the lynchpin that connects change initiatives and their ultimate success is behavioural change. The book brings together the ROI Institute's established methodology for aligning projects and programmes to business needs and for evaluating impact and ROI with the Turning Learning Into Action methodology developed by Emma Weber to support learning transfer. It offers a step-by-step process that partners with any business initiative requiring behavioural change, providing the critical link bridging the knowledge and application. At the heart of the methodology is a framework for reflective conversation, ensuring accountability and aligning people to the desired outcomes. Cutting through complex change theory, Making Change Work is a 'how to' guide, providing an end-to-end approach to solve the problem that businesses have grappled with for so long from change projects that don't deliver business impact. It includes real life case studies from organizations such as BMW and the University of NSW Department of Innovation on how organizations are using the framework to create successful outcomes that are not just demonstrated but that are delivered and measurable. It is ideal for any professional who is embarking on any organizational initiative requiring change and evaluation of the subsequent ROI, whether it is a learning initiative, quality initiative or change initiative.

ROI in Marketing: The Design Thinking Approach to Measure, Prove, and Improve the Value of Marketing (Hardcover): Jack... ROI in Marketing: The Design Thinking Approach to Measure, Prove, and Improve the Value of Marketing (Hardcover)
Jack Phillips, Frank Q Fu, Patricia Phillips, Hong Yi
R742 Discovery Miles 7 420 Ships in 12 - 17 working days

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Discover a unique, proven methodology to measure, improve and demonstrate the value of your marketing campaigns and initiatives Understanding and serving your customers' needs is what marketing is all about, but how do you know your events, campaigns and communication initiatives are working at top efficiency and effectiveness? To ensure projects are aligned to business objectives, marketing professionals need a credible, proven evaluation process to measure impact and calculate your return on investment. In ROI in Marketing, the team at ROI Institute reveals their proven, unique ROI Methodology to do just that. Using their data-driven three-part process, you'll learn how to understand the customer better, so you can focus on the critical components of the customer decision-making process. Learn how to analyze and learn from any past failures, and how to adjust and improve the value-including the financial ROI-of current and future marketing campaigns and initiatives.

Anything's Possible - Volume 1 (Paperback): Matt Milchard Anything's Possible - Volume 1 (Paperback)
Matt Milchard; Edited by Jack Phillips; Harry Cunningham
R467 Discovery Miles 4 670 Ships in 10 - 15 working days
Rhymes and Good Times (Hardcover): Jack Phillips Rhymes and Good Times (Hardcover)
Jack Phillips
R510 R441 Discovery Miles 4 410 Save R69 (14%) Ships in 10 - 15 working days
Natural Treasures of the Great Plains - An Ecological Perspective (Paperback): Tom Lynch, Paul A. Johnsgard, Jack Phillips Natural Treasures of the Great Plains - An Ecological Perspective (Paperback)
Tom Lynch, Paul A. Johnsgard, Jack Phillips
R455 R385 Discovery Miles 3 850 Save R70 (15%) Ships in 10 - 15 working days
Off the Deep End (Paperback): Jack Phillips Off the Deep End (Paperback)
Jack Phillips
R422 R356 Discovery Miles 3 560 Save R66 (16%) Ships in 10 - 15 working days
Puppy Training - The Ultimate Guide to Training Your Puppy (Paperback): Jack Phillips Puppy Training - The Ultimate Guide to Training Your Puppy (Paperback)
Jack Phillips
R199 Discovery Miles 1 990 Ships in 10 - 15 working days
Measuring ROI in Healthcare: Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs... Measuring ROI in Healthcare: Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs (Hardcover, Ed)
Jack Phillips, Victor Buzachero, Patti Phillips, Zack Phillips 1
R1,154 R954 Discovery Miles 9 540 Save R200 (17%) Ships in 10 - 15 working days

A proven system for measuring the bottom-line value of any proposed healthcare initiative

Healthcare costs in the United States are soaring out of control, and virtually every forecast predicts no end to this unhealthy trend.

Until now, there has been no way to quantify and prove the value of healthcare projects and programs. "Measuring ROI in Healthcare" is what the industry--and the nation itself--has been waiting for.

In this groundbreaking book that is sure to heavily impact the healthcare industry, four ROI experts show you how to measure what was previously unmeasurable and place accurate dollar signs on what was formerly impossible to value.

Whatever healthcare improvement projects you plan to introduce--from systemwide medical procedures, technology implementations, and systems integration to nurse retention, risk management, and leadership development-- "Measuring ROI in Healthcare" provides the tools you need to prove the worth of your project to decision makers.

This step-by-step guide to collecting, analyzing, and reporting data in a consistent manner explains how to: Align your project's intended outcomes with organizational needs Collect and measure project participant feedback Evaluate the application and implementation of projects Measure business impact and connect improvement directly to your efforts Develop monetary values to calculate ROI

As budgets shrink and uncertainty grows, business leaders are demanding higher levels of accountability than ever before. Nowhere is this more apparent than in the healthcare industry.

Use the proven methods of "Measuring ROI in Healthcare" to make sure your programs and projects will deliver what they promise and convince any decision maker that the organization's money will be well spent on your efforts.

PRAISE FOR MEASURING ROI IN HEALTHCARE:

""Measuring ROI in Healthcare should be mandatory reading for all executives of any sector in the healthcare arena: providers, payers, Pharma/device companies, policymakers, and scholars."" -- Dr. David Lee Scher, MD, digital health technology consultant, Pennsylvania State University College of Medicine, Clinical Associate Professor of Medicine

""There are very few constants in healthcare. Two of them--the push for greater quality and productivity--are comprehensively addressed by the authors. And in so doing, the direct connection between resource investment--time and money--and the return on those investments is concisely and profoundly made."" -- Ross Mitchell, Vice President, External and Governmental Affairs, Baptist Health System

""Kudos to the authors for providing a logical, systematic project evaluation framework that incorporates both financial and key nonfinancial elements affecting an investment decision."" -- Hank Walker, Partner, Andrade/Walker Consulting, and former CEO of a large Catholic health system

""Measuring ROI in Healthcare covers the most important ROI concepts to understand and gives leaders the necessary tools to be successful in that effort."" -- Chris D. Van Gorder, FACHE, President and CEO, Scripps Health, and former Chairman of American College of Healthcare Executives

""Executives, administrators, healthcare managers, advisors, professionals, and practitioners alike will find both the book and the ROI Methodology informative resources when planning major healthcare projects."" -- Dr. Catherine S. Amos, Doctor of Optometry, EyeCare Associates, and former President of American Optometric Foundation

The Consultant's Scorecard, Second Edition: Tracking ROI and Bottom-Line Impact of Consulting Projects (Hardcover, 2nd... The Consultant's Scorecard, Second Edition: Tracking ROI and Bottom-Line Impact of Consulting Projects (Hardcover, 2nd edition)
Jack Phillips, Patti Phillips
R1,155 R949 Discovery Miles 9 490 Save R206 (18%) Ships in 10 - 15 working days

Whether yours is a small one-person hop or a large mega-consulting powerhouse, the revised edition of "The Consultant's Scorecard" helps you move past the same old promises and provide cold, hard proof of success--which you must offer if you want to compete in today's fiercely competitive and fast-growing consulting industry.

Jack and Patti Phillips have fully updated their authoritative work to put you in the best possible position to sell your services to clients who demand proof of unmistakable financial value. On the flipside, this book helps clients determine the validity of prospective consultants' promises and track progress after hiring.

"The Consultant's Scorecard" offers simple data collection techniques for measuring the value of a project in six key areas: Client satisfaction New knowledge and skills acquired by the client Successful project implementation Business unit impact Return on investment Intangible benefits

In addition to enabling you to measure your contribution, this process provides a framework you can use to focus on results throughout the consulting intervention.

The key concept in any consulting project today is "accountability." Senior managers are being held more and more accountable for the consulting fees they pay out--so they're requiring more accountability from consultants. "The Consultant's Scorecard" helps both parties involved in the process form rocksolid measurements of the value of any project.

PRAISE FOR THE PREVIOUS EDITION OF THE CONSULTANT'S SCORECARD:

""Jack Phillips's unique approach to measuring the return on investment of consulting makes The Consultant's Scorecard a must-read for anyone involved in the consulting process."" -- Stephen R. Covey, author of the bestseller The 7 Habits of Highly Effective People

Consulting clients are demanding more and more assurance that the large fees they pay will bring measurable results to their organizations. "The Consultant's Scorecard" is the tool you need to create effective impact and ROI statements for every project proposal you submit. Consultants and ROI experts Jack and Patti Phillips show how to measure and report value, results, and impact to dramatically expand your business. "The Consultant's Scorecard" includes: Examples of successful projects Important trends and timely issues Downloadable tools provided online Expansive self-assessment checklist Templates for easy use

General Spatial Involute Gearing (Paperback, Softcover reprint of hardcover 1st ed. 2003): Jack Phillips General Spatial Involute Gearing (Paperback, Softcover reprint of hardcover 1st ed. 2003)
Jack Phillips
R8,038 Discovery Miles 80 380 Ships in 10 - 15 working days

It has been hard for me to escape the imprint of my early, strong, but scattered trains of thought. There was, at the beginning, little to go by; and I saw no clear way to go. This book is accordingly filled with internal tensions that are not, as yet, fully annealed. Subsequent writers may re-present the work, explaining it in a simpler way. Others may simply invert it. I mean by this that, by writing it backwards, from its found ends {practical machinable teeth) to its tentative beginnings (dimly perceived geometrical notions), one might conceivably write a manual, not on how to understand these kinds of gears, but on how to make them. Indeed a manual will need to be written. If this gearing is to be further investigated, evaluated and checked for applicability, prototypes will need to be made. I wish to say again however that my somewhat convoluted way of presenting these early ideas has been inevitable. It has simply not been possible to present a tidy set of explanations and rules without exploring first (and in a somewhat backwards-going direction) the complexities of the kinematic geometry. There remains, now in this book, a putting together of primitive geometric intuition, computer aided exploration of certain areas, geometric explanations of the discovered phenomena, and a loose sprinkling of a relevant algebra cementing the parts together.

The Plow and the Pen - A Fictionalized Account of the Life of Robert Burns (Paperback): Jack Phillips, Betty Phillips The Plow and the Pen - A Fictionalized Account of the Life of Robert Burns (Paperback)
Jack Phillips, Betty Phillips; Edited by George, F. Bergman Jr.
R362 Discovery Miles 3 620 Ships in 10 - 15 working days

Through a mixture of fact and fantasy, Jack Phillips takes the reader through the Scotland of Robert Burns' time. He blends the work of Scotland's Bard with his own prosaic tributes of song lyrics and dialogue - he tells of Robert Burns' Love and Passion for Jean Armour; the story of "Bonnie" Prince Charlie and Flora; and the Flavor of the Scottish taverns and the friends of the poet, the lover and the humanitarian that was Robert Burns.

Rhymes and Good Times - 2017 (Paperback): Jack Phillips Rhymes and Good Times - 2017 (Paperback)
Jack Phillips
R247 R200 Discovery Miles 2 000 Save R47 (19%) Ships in 10 - 15 working days
Making Human Capital Analytics Work: Measuring the ROI of Human Capital Processes and Outcomes (Hardcover, Ed): Jack Phillips,... Making Human Capital Analytics Work: Measuring the ROI of Human Capital Processes and Outcomes (Hardcover, Ed)
Jack Phillips, Patricia Pulliam Phillips
R1,283 R1,047 Discovery Miles 10 470 Save R236 (18%) Ships in 10 - 15 working days

PROVE THE VALUE OF YOUR HR PROGRAM WITH HARD DATAWhile corporate leaders may well know the value of human capital, they don't always understand the extent to which the HR function contributes to the bottom line. So when times get tough and business budgets get cut, HRdepartments often take the first hit. In this groundbreaking guide, the cofounders of ROI Institute, Jack Phillips and Patti Phillips, provide the tools and techniques you need to use analytics to show top decision makers the value of HR in your organization. Focusing on three types of analytics--descriptive,predictive, and prescriptive--Making Human Capital Analytics Work shows how you can apply analytics by: Developing relationships between variablesPredicting the success of HR programsDetermining the cost of intangibles that are otherwise diffi cult to valueShowing the business value of particular HR programsCalculating and forecasting the ROI of various HR projects and programs Much more than a guide to using data collectionand analysis, Making Human Capital Analytics Work is a template for spearheading large-scale change in your organization by dramatically influencing your department's overall image within the organization. The authors take you step-by-step through the processes of using hard data to drive decisions and demonstrate the tangible value of HR. You know that your department is more than administrative and transactional--that it's an integral player in your company's strategy. Apply the lessons in Making Human Capital Analytics Work and ensure that all other stakeholders know too.

How to Measure Training Results (Hardcover, Ed): Jack Phillips, Ron Stone How to Measure Training Results (Hardcover, Ed)
Jack Phillips, Ron Stone
R1,448 R1,176 Discovery Miles 11 760 Save R272 (19%) Ships in 10 - 15 working days

How to Measure Training Results presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timely resource:



  • Includes dozens of reproducible tools and processes for training evaluation
  • Shows how to measure both financial and intangible/non-financial results
Performance Consulting: A Strategic Process to Improve, Measure, and Sustain Organizational Results (Paperback, 3rd edition):... Performance Consulting: A Strategic Process to Improve, Measure, and Sustain Organizational Results (Paperback, 3rd edition)
Dana Robinson, James C. Robinson, Patricia Pulliam Phillips, Jack Phillips, Dick Handshaw
R832 Discovery Miles 8 320 Ships in 12 - 17 working days

In America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One reason is that people "jump to solutions" before they identify the causes of the problem. Performance consultants are effective because they partner with clients to clarify business goals and determine root causes for gaps between desired and current results. Only then are specific solutions agreed upon and implemented. This third edition of the classic book that introduced performance consulting adds a wealth of new material. There are new case examples throughout and four new chapters providing detailed steps for measuring results from performance consulting initiatives on five different levels, including ROI. The book includes a never-before-published Alignment and Measurement Model, allowing you to connect organizational needs and performance consulting initiatives designed to address those needs with the appropriate level of measurement. This remains a profoundly practical book, featuring tools, models, and checklists. It will enable you to make a difference in your organization that is valued, measurable, and sustainable.

Invention and Innovation - The Social Context of Technological Change II, Egypt, the Aegean and the Near East, 1650-1150 B.C.... Invention and Innovation - The Social Context of Technological Change II, Egypt, the Aegean and the Near East, 1650-1150 B.C. (Paperback, New)
Janine Bourriau, Jacke Phillips
R997 Discovery Miles 9 970 Ships in 12 - 17 working days

In September 2002, a second workshop on the theme of the social context of technological change was held at the McDonald Institute for Archaeological Research, University of Cambridge. Discussion has been the core of these meetings so far, with the aim being to relate the results of the specialist investigator to broad historical questions concerning the nature and development of ancient societies. The papers presented here address a wider context: geographically, with the inclusion of the Aegean and thematically, with papers on natural products and raw materials. The time frame remains the same in covering the Late Bronze Age/New Kingdom. The majority of the papers draw on Egyptian evidence, and illustrate a multiplicity of approaches to the problems set by ancient technologies: modelling, methodology of art history and archaeology applied to a problematic group of artefacts, integration of archaeological and textual sources, and the application of the results of scientific analysis to illuminate ancient technology.

Measuring Leadership Development: Quantify Your Program's Impact and ROI on Organizational Performance (Hardcover, Ed):... Measuring Leadership Development: Quantify Your Program's Impact and ROI on Organizational Performance (Hardcover, Ed)
Jack Phillips, Patti Phillips, Rebecca Ray
R1,433 R1,161 Discovery Miles 11 610 Save R272 (19%) Ships in 10 - 15 working days

Prove the financial value of your programs--so funders can't say "no"

"Not measuring the impact of leadership development is like dieting without weighing-in. This outstanding book offers a very logical and practical approach to measuring the impact of leadership development."
--Dave Ulrich, Professor, University of Michigan, Ross School of Business, and partner, The RBL Group

"This book explains many of the reasons why current leadership development practices miss the mark. A must-read for anyone who wishes to implement a meaningful strategy for developing leaders in their organization."
--Rajeev Peshawaria, Executive Director and CEO, iclif Leadership and Governance Centre

"Leadership development is an area we instinctively know we need in organizations, but we struggle with how to link it to results. Patti, Jack, and Rebecca make measurement a clear and simple process."
--Whitney Hischier, Assistant Dean, Center for Executive Education, University of California, Berkeley, Haas School of Business

""Measuring Leadership Development" is one of the best business road maps I've seen in quite some time. These three doctors of philosophy offer the right prescription for ailing corporations in today's business climate. I highly recommend it as an essential navigational tool in any corporate handbook."
--Marshall Goldsmith, million-selling author of the "New York Times" bestsellers "MOJO" and "What Got Your Here Won't Get You There"

"In addition to synthesizing and integrating various streams of information into something meaningful and compelling, the authors outline the fundamental questions that anyone who truly cares about making a difference should answer and they also provide pragmatic approaches and applications to insure high impact."
--Teresa Roche, Vice President and Chief Learning Officer, Agilent Technologies

About the Book:

Leadership development is one of the driving forces behind strong organizational performance. However, when executives look to run their organizations leaner, they view it as a luxury. Now, "Measuring Leadership Development gives" talent managers a full toolkit for presenting their leadership development programs in terms of identifiable business benefits, including--for the first time--an accurate bottom line for return on investment in the program.

Jack and Patti Phillips have set the standard for ROI Methodology, and here, with Rebecca Ray, they show you how to measure, in real numbers, the impact a leadership development program has on an organization. This complete package gives you sought-after advice for developing leaders with a conveniently measurable, results-based approach as well as the tools you need to collect, analyze, and report relevant data. With this one-of-a-kind book, you can get up and running fast to: Design, deliver, and sustain a periodic ROI evaluation process Provide executives and stakeholders with the confirmable data they demand in terms they understand Use your evaluation data to drive improvement in your organization Effectively value the ROI of a leadership development program using the same standard ratio accountants use for equipment and buildings

Colorful case studies from some of the world's best-known companies illustrate how to establish best practices and avoid common pitfalls. You will turn to this book again and again for its authoritative, go-to advice and techniques.

Take the lead in improving your company's performance with "Measuring Leadership Development."

General Spatial Involute Gearing (Hardcover, 2003 ed.): Jack Phillips General Spatial Involute Gearing (Hardcover, 2003 ed.)
Jack Phillips
R8,123 Discovery Miles 81 230 Ships in 10 - 15 working days

The theory of planar involute gearing is generalized for the design and machine-cutting of spatial involute gearing. The monograph solves a problem, which has been discussed for over 150 years. Involute skew helicals, oblique involute hypoids, offset involute worms, bevels and straight spur gears are all explicable by the same unifying theory. A fundamental law, not only for involute but for all kinds of gearing, is enunciated and proven. The spatial involute gearing introduced and explained in this book involves in all cases straight line paths for both points of contact, constant angular velocity ratio, absence of any built-in transmission error, the non-importance of all minor errors at assembly, toleration of the flexing of an elastic gear box, and ample opportunity to avoid inadequate load bearing and lubrication. The continuous screw motion of an imaginary straight-sided rack generating contemporaneously both flanks of the spatial involute teeth can be readily related to ordinary engineering practice.

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